SUPPORT POLICY

All customers requesting repair services agree to the following conditions:

Authorization to Perform Service. You hereby authorize DX BYTEZ to perform diagnostic, repair, and installation services on your product (the “work”). You agree to pay for such work in accordance with the terms and conditions of this Agreement.

– Warranty Work. If the work is covered under an existing limited warranty you hereby authorize DX BYTEZ to perform the Work in accordance with the terms and conditions of such limited warranty and you hereby agree to pay any charges applicable to such Work pursuant to such limited warranty. Confirmation of the limited warranty prior  Plus’s provision of warranty service. FOR WARRANTY SERVICE THE TERMS AND CONDITIONS OF THE APPLICABLE LIMITED WARRANTY SHALL APPLY AND THIS AGREEMENT DOES NOT MODIFY, INCREASE OR DECREASE THE RESPECTIVE RIGHTS AND OBLIGATIONS OF THE PARTIES UNDER SUCH LIMITED WARRANTY NOR DOES THIS AGREEMENT GRANT YOU NEW RIGHTS EXCEPT AS PROVIDED HERE IN DX BYTEZ DOES NOT PROVIDE WARRANTY SERVICE FOR ANY MOUSE, KEYBOARD, PRINTER, OR MONITOR ACQUIRED WITH YOUR PRODUCT. CONSULT THE WRITTEN LIMITED WARRANTY YOU RECEIVED WHEN YOU PURCHASED THE PRODUCT IF YOU HAVE ANY QUESTIONS ABOUT YOUR RIGHTS AND OBLIGATIONS WHERE THE TERMS OF THIS AGREEMENT AND THE LIMITED WARRANTY ARE INCONSISTENT. THE TERMS OF THE LIMITED WARRANTY .

– Out of Warranty Work. If the work is not covered under an existing limited, you hereby authorize DX BYTEZ to obtain parts and to perform the work, and you agree to pay all applicable fees, taxes, and other charges for such parts and services in accordance with DX BYTEZ current price list. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE OR OBLIGATIONS PRIOR TO YOU AUTHORIZATION TO PERFORM SERVICES. PRICES DO NOT INCLUDE APPLICABLE TAXES OR SHIPPING AND HANDLING, WHICH WILL BE ADDED TO THE PRICE YOU PAY. A MINIMUM DIAGNOSTIC CHARGE WILL BE CHARGED FOR THE INITIAL DIAGNOSIS OF ANY REPAIR NOT COVERED BY A LIMITED WARRANTY WHETHER OR NOT YOU AUBSEQUENTLY AUTHORIZE SUCH REPAIR. PLEASE CONSULT THE CURRENT DX BYTEZ PRICE LIST FOR THE AMOUNT OF THIS CHARGE BEFORE YOU SIGN THIS AGREEMENT OR AUTHORIZE ANY WORK TO THE PRODUCT.

Lost or Altered Computer Files. You are responsible for backing up all proprietary and confidential information on the Product and for maintaining a procedure external to the hardware products for the reconstruction of lost or altered files, data or programs. COMPANY SHALL NOT BE LIABLE FOR ALTERED OR LOST COMPUTER FILES, DATA OR PROGRAMS, EBEN IF CAUSED BY THE NEGLIGENCE OF DX BYTEZ OR ITS AGENTS OR EMPLOYEES. DIAGNOSTIC AND REPAIR SERVICES ARE PROVIDED WITHOUT ANY OBLIGATION OF CONFIDENTIALITY OR NON-DISCLOSURE ON THE PART OF DX BYTEZ, ITS EMPLOYEES OR AGENTS. DELETE FROM THE PRODUCT ANY FILE OR DATA YOU CONSIDER PRIVATE, CONFIDENTIAL, OR PROPRIETARY. IN-STORE PERSONNEL ARE NOT AUTHORIZED TO CHANGE THE TERMS AND CONDITIONS OF THIS AGREEMENT.

Unclaimed or Abandoned Devices. Its agents, and employees will make every effort to contact you when your product service and/or repair is completed. After 10 days from initial contact DX BYTEZ will charge a storage fee of 100 per month for product left. AFTER 60 DAYS FROM INITIAL DATE OF CONTACT, DX BYTEZ WILL DECLARE THE PRODUCT ABANDONED, AND SELL THE PRODUCT TO RECOVER COSTS ASSOCIATED WITH DIAGNOSTICS, PARTS, AND LABOR FOR REPAIR.

Data Backup. DX BYTEZ, its agents and employees are not responsible for your computers last data backup DX BYTEZ will provide a secondary data backup to your primary data backup for you for 200RS. if option is selected below.

Authorization: I authorize DX BYTEZ technician(s) to perform repair work on my electronic device. I understand that DX BYTEZ technicians have been trained to perform work on electronic devices but DX BYTEZ is not an authorized service dealer. Further, I agree to release, indemnify, and hold DX BYTEZ from liability for any claims or damages of any kind or description that may arise from any repair work performed on my electronic device, unless it is cause by severe negligence DX BYTEZ or its agent. I understand that repairs or technical support performed by Computers Plus may void manufacturer warranties, especially in the case of smart phone device repairs. DX BYTEZ and its affiliates do not assume any liability or warranty in the event that the manufacturer warranties are voided but may, at its sole discretion, offer its own warranty on the parts and/or services performed