RETURN POLICY

Items sold at retail price are backed by  a one (1) year repair or exchange guarantee except for software, media, printer ink, paper and consumable items. Discounted items (price matched, clearance, and open box) items are backed by fourteen (14) day refund or exchange. All items eligible for return or replacement must be returned unopened and in new condition IN DX BYTEZ. All open box items returned will be subject to a 15% restock fee. Damaged items or items missing original packaging or contents will be refused. Consumable items including software, paper,ink, media are exchange only if defective

               After Computers Plus repairs or replaces the device, the guarantee does not protect against:

-Subsequent mishandling or misuse that causes the frame to bend, twist, or crack, and drops

-Water damage

-Subsequent accidental or purposeful drops

-Tampering with internal hardware

-Damage resulting from attempted customer repairs

-Software issues unrelated to the repair

-Jailbroken devices

-New damages unrelated to the original repair

-Any loss of data occurring as a result of the repair – customers are advised to back up all data prior to repair attempt

-Virus reinfection

-Damage caused by electric shortage or surge

Our guarantee also does not cover the outcome of a repair if certain pre-repair conditions exist, including:

-Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair

-Existence of damage to the frame of device, as noted prior to the repair

-Water damage

-Jailbroken devices

-Tampering with internal hardware: under certain conditions, internal damage may make a repair impossible. Computers Plus or repair specialist will be able to explain in further detail upon diagnosing your specific device. If in doubt, we recommend that you do not attempt to repair on your own, as any damage may affect the repair-ability of your device.

-a NON-Working, damaged or severed home button/Bio-Metric scanner

-Damage caused by electric shortage or surge